Manage Accounts

Version: 1.0
Last Modified: 12/10/2020

Before diving into learning about the data fields and operations that can be performed using our Edge-Cloud Console, first create an account. All users must have an account to receive an invite to join an organization.

Note: Tooltips can be found throughout the Edge-Cloud Console wherever a question mark is available. Click on the question mark to access a brief helper text about an element or its function. Now, let's get started!

Password Guidelines

MobiledgeX strives to protect user identity by enforcing the use of strong passwords. The password requirements list appears when you first attempt to create a password, and your password must satisfy all requirements. These requirements help thwart possible brute force attacks in cases where usernames are compromised. In addition to the password requirements, the password Strength must meet all security protocols provided by MobiledgeX. MobiledgeX measures password strengths on the backend using an entropy score and a password-crack scoring system for both regular and admin users. As you attempt to create your password, the Strength indicator bar will turn green, indicating that your password meets the scoring requirements to be considered a strong password.

New Accounts

For regular users, if the password strength is insufficient, a user account will not be created. The password strength must adhere to the password guidelines to successfully create an account.
For admin users, password strength requirements are more robust.

Existing Accounts

For users with an existing account, MobiledgeX currently allows user logins with a current password. Still, upon use, the console will issue a warning indicating that the password strength is insufficient. The user must decide whether to proceed with their current password or re-create a stronger one. If a user chooses to proceed with their current password, that account may be vulnerable to a security compromise.
For admin users, MobiledgeX will check the password strength, and if deemed insufficient, the admin user will not be able to log in until the password is updated.

Bot Protection

Upon login, you will see the user verification I'm not a robot checkbox. Simply click the checkbox. However, if the system detects suspicious behavior upon login, you may be required to validate that you are not a bot with an image recognition task.

To sign up for an account:

  1. From the Edge-Cloud Console click Register on the upper-right hand corner. A Create New Account screen opens.

Create New Account screen
Create New Account screen

  1. Provide your credentials. Here are some guidelines:

    • For Username, do not use spaces; it must be all one word.
    • For Password, follow the recommend guidelines.

    You may optionally click Generate to have the system generate a password for you. We suggest managing your password securely or using a password management tool like LastPass to safely store your password.

    Password guidelines
    Password guidelines

  2. Provide a valid email address to associate to this account. Use this email address later to access a link and verify your account.

  3. Read our Terms of Use and Privacy Policy and click Sign Up.

  4. An email will be sent to you with a link to verify your account. Once you've verified your account, return to the Edge-Cloud Console to sign in.

Note: After you created your credentials and successfully logged on to our Edge-Cloud Console, Artifactory and Docker registries are automatically created for you. You will use the same credentials to sign in to those registries as you would to sign in to the Edge-Cloud Console.

Two-Factor Authentication(2FA)

You can optionally set up two-factor authentication for your account. If you want to add an extra layer of security, we highly recommend that you enable 2FA, which requires a second step of verification when you sign in. Before you can use 2FA, download the free Google Authenticator app from either the Google store or the Apple Store from your mobile device.

To set up two-factor authentication:

  1. After you entered your credentials on the Create New Account screen, toggle the 2FA enable button until it turns green.
  2. Click SIGN UP. The barcode screen opens.

Scan barcode screen
Scan barcode screen

Note: If you do not have an authentication app on your phone, simple click enter this text code instead to manually enter a code.

  1. Using the Google Authenticator app, bring your phone camera up to the barcode to scan and receive a text code.

  2. Click Done. You will see a message on the screen that look like the following example:

Welcome screen
Welcome screen

  1. Continue to follow the instructions to verify your email. You will see a Sign in screen after your email is validated.

  2. Once MobiledgeX Support unlocks your account, type in your username and password.

  3. You will see the OTP (One-Time Passcode) screen. You can either retrieve the OTP from the authenticator app or from your email used to register the account. Note that your OTP expires after 2 minutes of receiving it. If you need to generate another OTP, click Login in the right-hand corner of the console.

One-Time Passcode screen
One-Time Passcode screen

  1. Enter the OTP, and click Validate OTP. You are now logged on to the Console.

Account Recovery

If you forgot your password, on the Login screen, click Forgot Password?, enter the email address associated to your Accounts, and click Send Password Reset Email. You will receive an email with a link to reset your password. If you need to unlock your account, contact your MEXadmin.

Contact support

If you have reviewed our documentation set and FAQ and Support page, and unable to find an answer to your question, you can contact our Support Team.
You can also email the Support Team to assist you in resolving product issues.